Refund policy

Shipping Policy

Thank you for shopping with BEBELLE. This Shipping Policy outlines how orders are processed, shipped, and delivered from our store.

1. Processing Time

All orders, including custom items, require processing time before shipment. Processing time may vary depending on the complexity of the order and our current order volume. An estimated processing timeframe will be provided at the time of purchase.

2. Shipping Methods

We offer several shipping options for orders within Canada and the United States. Available shipping methods may include:

Standard Shipping
Expedited Shipping
Express Shipping

You can select your preferred shipping option during checkout.

3. Shipping Rates

Shipping costs are calculated based on:

The weight and size of your order
The delivery location
The selected shipping method

All shipping rates will be clearly displayed at checkout before you complete your purchase.

4. Shipping Locations

We currently ship orders to addresses within Canada and the United States. At this time, we may not offer shipping to other international locations.

5. Shipping Timeframes

Shipping delivery times depend on the selected shipping method and destination.

Estimated delivery times:

Standard Shipping: 5–7 business days
Expedited Shipping: Faster delivery depending on the carrier

Please note:

Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or peak holiday seasons.
Once an order is shipped, delivery dates cannot be guaranteed.
We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

6. Tracking Information

Once your order has been shipped, you will receive an email containing tracking information. This will allow you to monitor the progress of your shipment and view the estimated delivery date.

7. Delivery

Delivery timelines may vary depending on the shipping carrier and unforeseen circumstances. While we work with reliable carriers to ensure timely deliveries, specific delivery dates cannot be guaranteed.

8. Shipping Restrictions

Certain items may be subject to shipping restrictions due to size, weight, or shipping regulations. If your order is affected by such restrictions, we will contact you promptly and offer alternative solutions if available.

9. Local Pickup

For customers located near Langley, BC, Canada, we may offer local pickup by arrangement. If you would like to pick up your order in person, please contact us to schedule a pickup time and location.