At Bébélle, we take pride in the quality of our products. Please review our policy carefully before making a purchase.

❌ Personalized Items

All personalized or custom-made items are final sale.
We do not accept returns or offer refunds on these items under any circumstances.

🔁 Returns (Non-Personalized Items)

We accept returns on non-personalized items only if they meet the following conditions:

• Items must be unused, unworn, and in original condition
• Items must not be damaged
• All original packaging must be included

⚠️ Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 24 hours of delivery.

To report an issue, please email us with:

• Your order number
• A description of the issue
• Clear photos showing the defect or damage

Requests submitted after 24 hours of delivery may not be accepted.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider

Original shipping fees are non-refundable.

🚚 Return Shipping

• Customers are responsible for all return shipping costs
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

❌ Non-Returnable Situations

We do not accept returns or issue refunds in the following cases:

• Personalized or custom items
• Items that have been used, worn, or damaged after delivery
• Items not returned in original condition
• Requests made after the 24-hour reporting window for damaged items
• Packages marked as delivered but reported lost or stolen

📞 Contact Us

If you need assistance, please contact us:

📧 Email: shopbebelleca@gmail.com
📍 Location: Langley, BC, Canada